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Continue ShoppingRefund policy
Last Updated: March 29, 2026
At The Heal Company, we want to ensure that your experience with our Sitz Bath Tubs is seamless. Since we currently fulfill all orders through major e-commerce platforms like Amazon, our return and replacement process is designed to be fast, fair, and reliable.
1. 10-Day Replacement Guarantee
All products purchased from The Heal Company via Amazon come with a 10-day replacement guarantee.
If your Manual Sitz Bath Tub or Automatic Sitz Bath Tub arrives damaged, defective, or is not as described, you are eligible for a replacement at no extra cost.
The 10-day window begins from the date the product is marked as “Delivered” by the courier partner.
2. Reasons for Replacement
You can request a replacement through the marketplace for the following reasons:
Damage During Transit: If the tub is cracked or the electronic components of the Automatic version are damaged during shipping.
Manufacturing Defects: If the product fails to function as intended upon its first use.
Wrong Item Received: If you received a different model or color than the one you ordered.
3. How to Process Your Request
Since your transaction was processed by a third-party platform, you must initiate the request through their system:
Log in to your Amazon account (or Flipkart/Meesho in the future).
Go to your “Orders” section.
Find your order from The Heal Company and select “Return or Replace Items.”
Choose the reason for the replacement and upload photos if the product is physically damaged (this helps speed up the approval).
Follow the instructions to schedule a free pickup of the original item.
4. Refund Policy
As stated in our Shipping Policy, we focus on providing the best value through marketplace fulfillment.
Marketplace Refunds: If a replacement is not available, the platform (Amazon) will issue a refund according to their standard payment cycles.
Direct Refunds: Because payments are collected by the marketplace, The Heal Company cannot issue direct cash refunds for orders placed on third-party sites.
5. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or replacements if:
The 10-day window has expired.
The product has been used extensively and the issue is due to normal wear and tear.
The product was damaged due to improper handling or misuse by the customer.
Need Help?
While the marketplace handles the logistics of the return, we are always here to help you if you encounter any issues with the product itself or need technical guidance on using your Sitz Bath Tub.
Support Email: support@thehealcompany.com
WhatsApp/Call: +91 8920269034
Operating Hours: 9 AM – 10 PM (ALL DAYS)